B2B support and SLA
Help desk software: SupportDesk
SupportDesk is Devello's B2B support and SLA product, built for B2B support and customer success teams. See which ticket comes first and what the contract says, on one screen.
Who it's for
B2B support and customer success teams
Core benefit
On-time responses that match the contract
Process it covers
Request → assignment → resolution → satisfaction
Four core capabilities
Agent workspace
Queue, conversation and customer context in three columns.
Separate response and resolution SLA
First response and resolution times are calculated separately per contract.
Knowledge base and macros
Articles and canned replies for consistent answers.
Customer portal
Customers open, follow and rate their own tickets.
Core workflow
- 01
Intake
Email, portal or form requests become tickets.
- 02
Assignment
Category, priority and queue are set.
- 03
Resolution
Replies, internal notes and, if needed, a field team handoff.
- 04
Satisfaction
A post-resolution survey and reporting.
How it connects to other products
Every product works on its own. When you add the next one, they share the same records instead of copying data between tools.
- BAI+
Dealer support opens as a ticket.
- ServiceFlow
A field need becomes a work order.
Frequently asked questions
What is SupportDesk?
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SupportDesk is Devello's B2B support and SLA product, built for B2B support and customer success teams. Manage tickets with owners, priorities and SLAs.
Who is SupportDesk for?
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B2B support and customer success teams. Its core benefit: on-time responses that match the contract.
What does SupportDesk cover?
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The process it covers: Request → assignment → resolution → satisfaction. Its four core capabilities: Agent workspace, Separate response and resolution SLA, Knowledge base and macros, Customer portal.
Does SupportDesk work with other Devello products?
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Every product works on its own. When you add the next one, they share the same records instead of copying data between tools. BAI+: Dealer support opens as a ticket. ServiceFlow: A field need becomes a work order.
How is SupportDesk set up and priced?
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We set it up around your processes, your brand and your existing systems. There is no fixed list price on the site; contact us for a quote based on your setup.
Let's talk about SupportDesk
We set it up around your processes, your brand and your existing systems.
Book a meetingOther Devello products
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